UK Returns are Free & Easy
I genuinely want you to be happy with your purchase from Feel Barefoot and believe that a free returns service is a requirement to achieve this. Phil :).
If you're not happy with your purchase you can return the item for a full refund, or exchange, within 28 days of receipt (14 days for items purchased in a sale). Any returns must be unworn and in their original condition and packaging.
All returns are free.
There will be a Freepost Returns label supplied with your order.
!!Free returns during our re-launch phase!!
Since returning from Australia, I have applied for a Royal Mail Freepost service account - this will allow me to print out those Freepost barcodes you may have seen.
For now I cannot do this.
So you will receive a personal service from me ;).
I will simply refund your return costs to the card you used to pay for your order.
You will be reimbursed the cost of the order using the same method as you paid (less delivery charges). We are not able to refund the original shipping charges unless the product is determined faulty (in which case you will be fully refunded). The return costs are free.
We’ll refund you as quickly as possible and within 7 working days of the goods being received (most typically it's the same day).
Due to the nature of the business we do not offer exchanges. The best way to deal with this is place a new order for the size you want and use the free returns service for the original order.
If you suspect your products to be faulty please let me know as soon as possible.
Please provide a description of the fault, your order number and any photos/videos that help to demonstrate the problem.
I'll seek advice from the manufacturer/distributor. If it is deemed a genuine fault then the product will be repaired or replaced. If neither repair nor replacement is an option then you will be offered a credit or refund.
If the item is faulty we’re happy to offer a refund or an exchange when the item is returned with proof of purchase within two months of purchase
Distance Selling Rights
You have the right to cancel your contract without penalty within 30 days of your order. If you chose to do this we, you must let us know in writing. This is the legal way to exercise your distance selling rights, you may find it more straightforward to use our free returns and refund service.
Remember it is your responsibility to ensure we receive the shoes in their original saleable condition (this includes all packaging associated with the product).
Obtaining a proof of postage is strongly recommended.